7-day return window
Unopened, unused items in the original sealed packaging can be returned within 7 days of delivery for a full refund to the original payment method. The parcel must include every accessory, manual and the invoice.
Opened items
Once a device is opened it is covered by the manufacturer warranty rather than our return policy. If it is faulty out of the box, tell us within 48 hours — we treat that as a replacement, not a repair.
What we cannot take back
Opened earbuds and personal audio for hygiene reasons, software licences, and items damaged by use, liquid or unauthorised repair.
Warranty service
Bring the device and invoice to the store or courier it to us. We log the claim with the brand service centre and follow it up on your behalf. Turnaround is usually 5–10 working days and depends on the brand.
Refund timing
Refunds are processed within 3 working days of the returned parcel being inspected. UPI and bank refunds settle the same day; card refunds depend on your bank.